Public Benefits
Medi-Cal and Medicare information and qualified referral pathways; IHSS, SSI, CalFresh, and utility support; applications, renewals, and notices.
The KSLC Navigation Team
A program of Hyosarang Mission. Hyosarang Mission is the accountable nonprofit home; the Korean Senior Life Campus (KSLC) Navigation Team is its specialized function, operating under Board-approved oversight, written procedures, and measurable outcomes.
One accountable home, one specialized team
- Hyosarang Mission holds legal, fiscal, and programmatic responsibility.
- KSLC runs screening, application support, warm handoffs, and follow-up.
- Trusted outreach leads to services seniors actually receive.
The five-step navigation process
- 1
Intake & Screening
A brief Korean-language conversation identifies priority needs across benefits, housing, food, transportation, and digital access. Consent is obtained and a secure Case ID is assigned.
- 2
Action Plan
Clear next steps based on urgency, eligibility, and readiness — with a named responsible person and a due date the participant agrees to.
- 3
Application Assistance
We organize documents and support benefit, housing, and service applications, renewals, and responses to notices.
- 4
Warm Handoff
With consent, we connect the senior directly to a named agency or qualified partner and record the contact, referral date, and next step.
- 5
3 / 14 / 30-Day Follow-up
We check back at 3, 14, and 30 days to confirm the senior actually reached the service, record any barrier, and escalate when needed.
Five core barrier areas
Housing
Affordable-housing information, opportunity tracking, application readiness, and housing-navigation pathways.
Food Security
Nutrition resources, food programs, and trusted connections, checked against existing services.
Transportation
OC ACCESS, city senior-mobility programs, OCTA, and community rides — with non-duplication checks — for education, benefits, and essential services.
Digital Access
Email, online portals, document uploads, online forms, and safe online participation.
Privacy by design
Data protection is built into the workflow, not added afterward.
- A secure Case ID for every participant
- We collect only what a service needs
- We explain how information will be used
- Access is limited by role
- Reporting is de-identified and aggregate only
How Hyosarang Mission and KSLC work together
| Hyosarang Mission | KSLC Navigation Team |
|---|---|
| Faith, identity, and Hyo education | Government, medical, and housing service connection |
| Senior College and cultural programs | Benefits screening and case coordination |
| Fellowship and isolation prevention | Application assistance and document preparation |
| Nursing-home ministry and volunteer development | Warm handoffs to agencies and qualified partners |
| Accountable fiduciary and Board oversight | 3/14/30-day follow-up and outcome tracking |
See the oversight, or start a conversation
Foundations, agencies, and partners: see how oversight and measurement work, or contact us directly.